Privacy Policy

When you place an order with us, you are required to provide us with your name, address, telephone number and email address.

Your privacy and the security of this personal information is our priority. Botanical Brands are committed to protecting your privacy and we follow strict security procedures in the storage and disclosure of the information you provide, as required by the UK Data Protection Act.

Your personal details will always remain private and confidential. All data collected is for our internal use only. We will never share customer details with any 3rd parties other than where it is part of providing a service to you e.g. sending your order via Royal Mail or with a courier.
Our website uses cookies to provide you a better online experience, but our cookies do not remember your credit card details. You are able to change the settings on your browser to prevent cookies being stored on your computer without your consent, however this could result in technical difficulties when using our website.
We will never send you any unsolicited e-mails or cram your inbox with emails. If you choose to subscribe to the Botanical Brands newsletter, you will receive regular e-newsletters with offers and updates from us. You can unsubscribe at any time by clicking the ‘unsubscribe’ button in the footer of the email.
If you choose not to receive our e-newsletter, we will only contact you to answer your queries, send relevant information about your order, for any issues with payment on your order and to inform you about changes to your account.

Payment Security

When you place an order on our website, Botanical Brands never receive your complete credit card details anywhere in our systems.
You will be directed to SagePay’s secure site for processing your payment, with 3D secure enabled as a further layer of security.
All payments are processed in accordance with UK law.